Why is my internet slow?

There are several things that can cause slow speeds, disconnects and, worst of all, buffering.  The most common cause is something called Wireless interference.

Determine what’s going on.

The first thing you will want to do is run an accurate speed test to see where you are at currently.

  1.  Run a Speed Test
  • You’ll need to run the test on a desktop or laptop computer that’s directly connected to your modem by an Ethernet cable in order to get accurate results.

  • If you can bypass your router you should do so
  • Ethernet cables come in many colors but look like a thick phone cord.

  • Internet speed is shared across every device in your home, so disconnect other devices from your network.

 

  • Make sure you are using the latest version of Mozilla Firefox, Internet Explorer, Google Chrome or Safari.
  • Verify the latest version of Adobe Flash Player is installed on your computer.
  • You might need to enable Flash on the Speed Test page. For example, to enable Flash in Chrome:
    1. If you go to the speed test tool and see a message stating that Flash is required, in the address bar click Secure, and for Flash, select Always allow on this site.
    2. Refresh your browser, wait a few moments, and the speed test will be displayed instead of the message.
  • Go to fast.com

  • Select “Chicago” as your destination.
  • Run the test two or three times to get an average of the speeds recorded.

What Do I Do With This Information?

There are two outcomes.  Click the option that applies.